Shipping policy
Pure Skin’s Shipping Policy
FREE SHIPPING - All Orders $75+
We offer FREE shipping on all orders of $75 or more for Domestic orders . For orders under $75 we offer Standard Ground shipping for a flat fee of $4.95. Free returns are provided on all domestic orders. For international orders please see below or contact us info@thepure-skin.com
WHAT ARE MY SHIPPING OPTIONS?
|
Country |
Method |
Carrier |
Cost |
|
United States |
Standard Ground Shipping |
UPS/USPS/FEDEX |
FREE for orders $75+ $4.95 flat fee on all orders $75 or less |
|
2 Day Express Shipping |
UPS/USPS/FEDEX |
$25.00 |
|
|
Next Day Express Shipping |
UPS/USPS/FEDEX |
$40.00 |
|
|
Canada |
Express Worldwide (2-3 Business Day Delivery) |
DHL |
$30.00 *Does not include any duties & taxes (responsibility of the receiver) |
|
International |
Express Worldwide (2-5 Business Day Delivery) |
DHL |
$50.00 *Does not include any duties & taxes (responsibility of the receiver) |
SHIPPING PROCESSING & CUTOFF TIMES
GROUND SHIPPING: Orders received by 12pm EST are shipped out the same business day via our free ground shipping option. Orders received after 12pm EST are shipped the following business day.
EXPRESS ORDERS: Overnight Express and 2-Day Shipping orders are shipped out the same day if received by 2pm EST. Orders received after 2pm will ship out the following business day.
Orders placed late on Fridays or weekends are dispatched on Mondays. Orders received on Holidays are dispatched the next business day.
Shipments or deliveries normally are not delivered on Sunday or holidays. If we are experiencing any significant delays with your order we will reach out to you and let you know.
INTERNATIONAL ORDERS
We ship internationally via DHL Express for the best service and rates. We charge a flat fee of $30 for Canada and $50 for all other countries. Please note that any assessed local taxes or fees are not included this rate and are the responsibility of the receiver.
HOW DO I KNOW THAT MY ORDER HAS BEEN SHIPPED?
You will receive a shipment notification e-mail once your order has shipped. The e-mail will contain the tracking information as well as a link to track your package online.
DO YOU SHIP TO PO BOXES OR APO/FPO ADDRESSES?
We do not ship to APO/FPO addresses.
Customs and taxes
Pure Skin is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Damages
Pure Skin is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier or our support team directly to file a claim at info@thepure-skin.com. Please save all packaging material and damaged goods before filing a claim.
We promise to work with you should anything happen to your package. Your happiness and satisfaction is our top priority.